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Do You Ship Your Products During Summer?

Yes. Between early May - October werecommend shipping ALL chocolate products with our re-usable 12oz Ice Packs viaUPS® Next Day Air or 2-Day Air* to prevent melting. It is your responsibilityto ensure that the recipient is home to receive their package to preventmelting while sitting outside. We recommend shipping to a business address forearlier delivery and to ensure receipt of the delivery. *2-Day Air is availableto destinations with temperatures below 85 degrees Fahrenheit.

We also offer a ButtercreamConfectionery Dip which looks exactly like our Belgian White Chocolate and isavailable to ship Ground year ‘round! Please contact our ConfectioneryConsultants for more information.

Will My Cookies Arrive Safely?

It took us over a year to developour shipping boxes and packaging materials. We guarantee your cookies willarrive in absolutely perfect condition or we will replace them or give you afull refund. In the rare event that youror your recipient should receive a broken cookie, please contact us immediatelyso we can make it right.

Your 100% Satisfaction IsGuaranteed! Lady Fortunes® invests a great deal of care and consideration intothe development, packaging and shipping of all of our gifts. We guarantee thatyou and those who receive your gifts will be completely delighted, otherwise wewill replace your gift or issue a refund. We want your experience to be a“fortune”-ate one!

We ship our cookies with the greatest of care to ensure that they do not damage in transit and are delivered in the same condition as they left our factory.

Here are the steps we take in packing and shipping your product!

1. We Choose the Right Inner Carton

• Inner Box: We use a sturdy inner carton box, typically a 32# Test RSC carton to hold our cookies. It is strong enough to withstand pressure, and we have three sizes to accommodate most of our product lines.
• Outer Box: We place the inner carton into a larger, heavy-duty outer box, typically a 200# Test RSC carton for an additional layer of protection.

2. Cookies Are Hand Packed To Prevent Movement

• Protective Wrap: Our individually wrapped cookies are meticulously hand packed in a layer of food-safe bubble wrap, parchment paper, or foam sleeves to create a cushion around them.
• Seal: We secure our cookies within the inner carton with tape or a sticker seal to prevent shifting.

3. Seal the Inner Box

• Close and Tape: We close the inner box and seal it with strong packing tape. We ensure that all seams are reinforced to prevent the box from opening during transit.

4. Placement Inside Outer Shipping Box

• Cushioning: We line the bottom of the outer box with more padding (packing peanuts or bubble wrap).
• Insert Inner Box: We place the sealed inner box in the center of the outer box, ensuring there’s space on all sides.
• Fill Gaps: We fill the space around the inner box with more packing material to prevent it from shifting during transit.
• Top Padding: We add a final layer of cushioning on top before closing the box.

5. Seal and Label the Outer Box

• Close Securely: We seal the outer box with heavy-duty packing tape, making sure all seams are secure and sturdy.
• Label: We mark the package as “Fragile” and indicate “This Side Up” if needed. We apply the appropriate shipping label to the top of the shipping box.

7. We Use Reliable Shipping Services

• We Use Premium Services: Our preferred carrier is UPS, but we also use FedEx to ship our tasty goods. We use shipping services that are know for their careful handling and quick delivery to minimize the time the package spends in transit.
• Add Insurance: We insure our shipments for added protection in case of damage.

Here are our Case Sizes:
We determine which inner cartons to pack in depending on the product and quantity.

SHIPPING & ORDER PROCESSING

• Lady Fortunes ships all orders throughout the United States using UPS as our preferred shipping carrier, and we also offer FedEx, DHL and USPS by arrangement with our Business Clients and Wholesale Resellers where they opt to ship third party on their account.
• Orders are only shipped nationwide, using Ground, 3 Day, 2 Day ,and Next Day Air shipping, Monday through Friday. We try to avoid weekend overlays where possible, especially for perishable items like macarons, cake pops, cupcakes and fruits.
• Orders placed after 3 PM EST /Noon PST will begin processing the next shipping day.
• Once we have pulled and processed an order, we are unable to modify or cancel your order. Once a tracking number has been generated, it is available in your account under MY ACCOUNT/ Orders. A tracking number is also emailed from our system to the email associated with the order.

NATIONWIDE SHIPPING POLICY

• Shipments can only be delivered to a street address within the United States.
• UPS will not deliver to P.O. Boxes or APO addresses.
• Lady Fortunes Inc is not responsible for delays in delivery times due to incorrect or incomplete addresses.
• Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
• Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
• Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
• During peak holiday season in the months of November through December and February 1-14 and during "peak" days, orders will process in the order in which they are placed. Please communicate any specific delivery date requests to us via email[email protected] or give us a call at 1-818-993-1277 dial 0.
• Dana's Bakery is not responsible for any UPS delivery delays due to the high volume that UPS experiences during the month of November through February.
  
  

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