What Is Your Shipping Policy?

📦 Lady Fortunes Shipping Policy

We know you're excited to get your goodies—and we're just as excited to ship them to you! Here's everything you need to know about how your treats get from our ovens to your doorstep:

🕒 Fast & Fresh Shipping

• We ship most retail orders the SAME DAY when placed by:

  • 3:00 PM Eastern / 12:00 PM Pacific, Monday through Friday

• Orders placed after our daily cutoff ship the next business day

• No weekend shipping—we’re busy baking and recharging our spatulas!

🍫 Special Chocolate Shipping Guidelines

Got chocolate in your cart? Here’s the scoop:

• Chocolate items must ship via expedited service, or via UPS Ground only if the transit time is 1 day from our facility in Canoga Park, CA (ZIP 91304)

• We do not ship chocolate orders over weekends to avoid melted messes in warm trucks or warehouses

• If we determine your shipping method is too slow for chocolate, we’ll contact you to upgrade it before processing

🚫 Shipping Limitations

We currently only ship to the continental U.S.
Sorry—we do not ship to:

• P.O. Boxes

• APO / FPO military addresses

• Alaska, Hawaii, or international destinations

📬 Address Accuracy Matters!

You're responsible for providing the correct shipping address.

• If an address is incorrect or incomplete and results in delays or additional carrier fees, those costs will be passed on to you

• We are not responsible for:

  • Lost or stolen packages

  • Delays due to incorrect addresses

  • Packages misdelivered due to typos or errors

Double-check before you click “Order”! 😉

📦 Tracking & Delivery

Once your order ships, you’ll receive a tracking number via email so you can follow your sweet treats all the way to your door.

Have a question? Need help choosing the best shipping method for a heat-sensitive item?
📧 Email us at customerservice@ladyfortunes.com
📞 Call us at (818) 993-1277