FAQs & Buyer Resources
Welcome to our FAQs & Buyer Resources hub—your go-to destination for everything you need to know about shopping with us. Whether you're a first-time customer or a long-time partner, this section is designed to provide quick answers and helpful information at your fingertips.
Here you’ll find:
Ingredients & Allergen Information – Learn exactly what goes into our products for safe and informed purchasing.
Nutritional Facts – Detailed nutrition labels available for most items.
Certifications – View our current certifications, including Kosher status and other compliance standards.
Drop Shipping & Fulfillment – Discover how our drop ship program works, including packaging, shipping timelines, and private label options.
Ordering & Shipping FAQs – Common questions about lead times, custom orders, tracking, and more.
At Lady Fortunes®, quality starts with our ingredients. We proudly use only the finest, USA-sourced components in every treat we make. Our cookies and confections are crafted with Gold Medal® Flour, milled from American-grown wheat, and C&H® Sugar, processed right here in California. We believe that exceptional flavor begins with trusted ingredients, which is why we source from established, reputable U.S. suppliers whenever possible. From our vanilla to our chocolate, every batch is made with care, consistency, and a commitment to quality you can taste. Explore our ingredient lists and nutritional information below to see what makes our sweets so special.
At Lady Fortunes®, we are prolific and experienced drop shippers, proudly serving renowned brands across the nation—including Williams Sonoma, 1-800-Flowers, Harry & David, Shari's Berries, Sur La Table, and many more.
We specialize in seamless drop shipping, allowing our partners to sell custom cookies and gourmet confections without ever needing to handle inventory or shipping. Whether you're a large national retailer or a boutique brand, we make it easy to get our hand-crafted treats into your customers' hands—wherever they are in the U.S.
You Sell – We Ship:
You send us your orders, and we handle the rest—baking, packaging, and shipping directly to your customer under your branding if desired.
No Inventory, No Hassle:
You don’t need to stock product. We bake and ship fresh to order.
Multiple Addresses? No Problem!
We offer the flexibility to ship to one or hundreds of addresses. Perfect for corporate gifting, influencer campaigns, and large-scale promotions.
Download our Multiple Address Drop Ship Form to streamline your bulk orders. Just fill it out, upload your list, and we’ll take care of the rest—from fresh production to nationwide delivery.
To ensure accurate and timely shipping, please follow the guidelines below exactly when preparing your drop ship list for UPS. Incomplete or incorrectly formatted files may result in shipping errors, correction fees, or delays.
Do Not Modify the Template:
Do not change, reorder, or rename any of the fields in the provided template.
Submit your list using the exact format we’ve provided.
Correct Data Types:
All number fields (e.g., ZIP codes, quantities, phone numbers) must be formatted as numbers, not text.
Ensure ZIP codes retain leading zeros where applicable (e.g., 02134).
Address Fields:
Be sure to enter Address Line 2 (e.g., Apt #, Suite #, Floor) in the correct separate column.
If this information is entered in the wrong field or combined with Address Line 1, it may be omitted from the UPS label, resulting in address correction fees.
Character Limits:
Each UPS label field has a character limit. Please verify that your entries do not exceed these limits to avoid truncation or label rejection.
Avoid Special Formatting:
Do not use colors, bold text, formulas, merged cells, hidden columns, or filters.
Submit a clean .xlsx or .csv file with plain text and standard formatting.
If you are using a third-party UPS account for billing, you must provide the full BILLING address associated with that account.
Missing or incorrect billing info may lead to re-bill charges, UPS penalties, or shipment delays.
Our shipping department may process your list on the same day as shipment.
It is your responsibility to review and verify the accuracy of your submitted list.
Any errors on your drop ship list will result in fees or delivery issues at your expense.
If you have questions before submitting, please reach out to our shipping team for clarification. Thank you for helping us ensure smooth and accurate fulfillment.
When preparing UPS shipping labels, it's crucial to adhere to specific character limits for each field to ensure accurate delivery and avoid errors or additional fees. Exceeding these limits can result in truncated information or address correction charges. Below is a reference guide for the maximum character counts per field for UPS labels:
| Field | Maximum Characters |
|---|---|
| Recipient Name | 35 |
| Company Name | 35 |
| Address Line 1 | 35 |
| Address Line 2 | 35 |
| City | 30 |
| State/Province | 5 |
| ZIP/Postal Code | 10 |
| Country | 50 |
| Phone Number | 15 |
| Email Address | 50 |
| Reference ID | 35 |
Important Notes:
Address Line 2: Ensure that apartment, suite, or unit numbers are placed in Address Line 2. Incorrect placement may lead to omitted information on the shipping label and potential address correction fees.
Formatting: Avoid using special characters or formatting (e.g., bold, italics, merged cells) in your submission. All data should be in plain text to ensure compatibility with UPS systems.
Third-Party Billing: If using a third-party UPS account for billing, provide the full billing address associated with that account. Failure to do so may result in re-bill charges or shipment delays.
Responsibility: You are responsible for verifying the accuracy and formatting of your drop ship list. Errors can lead to shipping issues and additional fees.
For more detailed information, you can refer to UPS's official guidelines on address data field descriptions: UPS World Ship Help Link
Let me know if you need assistance with formatting your drop ship list or have any other questions!
To ensure accurate and timely shipping, please follow the guidelines below exactly when preparing your drop ship list for UPS. Incomplete or incorrectly formatted files may result in shipping errors, correction fees, or delays.
If you are shipping multiple quantities to different addresses, please sort your list from smallest to largest quantity.
Example: If you have 10 shipments of 50 cookies, 12 shipments of 75 cookies, and 15 shipments of 100 cookies, sorting in ascending order allows our team to group and pack more efficiently, reducing the risk of error and streamlining fulfillment.