Damage Claim Form Policy

🍪 Lady Fortunes Damage Claim Policy

At Lady Fortunes, we take great care in packing and shipping your delicious treats to arrive safely and in perfect condition. However, on rare occasions, damage can occur during transit. Please review the following policy regarding claims for damaged goods.

🚫 Please Note: Food Items Are Non-Refundable

Due to health and safety regulations, all food items are final sale and cannot be returned or refunded once they leave our facility.

📦 Visible Damage (upon delivery)

If your package shows obvious signs of damage upon arrival, you must:

• Immediately report the damage to the carrier (UPS) at the time of delivery

• Take clear photos of the box and damaged contents

• Save all packaging materials for potential inspection by UPS

Failure to notify the carrier at delivery may void any claims.

🕒 Concealed Damage (inside the package)

If you open your package and find damaged product:

• You must notify us within a reasonable time frame

• The food industry standard is within 24 hours of delivery

• Include your order number, photos of the damage, and a brief description of the issue

This allows us to assess the issue and file a timely claim with the carrier, if applicable.

📝 Submit a Claim

To submit a damage claim, please fill out our online claim form:

👉 Click here to submit a Damage Claim

All claims are reviewed on a case-by-case basis. We do not guarantee replacements or refunds for damage due to incorrect addresses or mishandling after delivery.

📍 Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for:

• Packages lost, delayed, or misdelivered due to incorrect or incomplete addresses

• Additional carrier fees or address correction surcharges

If you have questions about this policy, email us at customerservice@ladyfortunes.com or call us at (818) 993-1277. We’re here to help!